Customers are the life sources for any business to fully function and thrive, especially within the service sector where customer satisfaction is the most important key to expanding the business. It is even more intense when it comes to F&B services where customers are the only income source that facilitates the business’ future. F&B service providers like hotels and hospitals must find out ways to satisfy their customers both mentally and physically. An example could be the installation of a restaurant pos ordering system Malaysia convenience store owners are fond of. 

Here are the top 6 tips for a healthy and successful F&B business, however, if you are a newcomer, then…

What is QRS?

QRS is short for Quick Service Restaurants. Aimed at fast food outlets that prepare food for fast purchase and consumption to provide customers with convenience. Some examples are McDonalds, Nando’s, Burger King and so on. 

What is FSR?

FSR is short for Full-Service Restaurants where the food and beverages choices are wide and the customers’ expectations are often high. They focus on the theme of fine dining, family, speciality, and ethnicity… They aim to achieve customer satisfaction and experiences. 

The 6 tips

1. Encourage effective communication

Consistent and effective communication between the staff and customers is the key to happiness and precise decision-making when it comes to demands and satisfaction. Restaurants could facilitate this by conducting regular meetings with the staff members and maintaining clear communication amongst the team. Having a strongly connected network of staff means a faster information flow and faster customer service with precisions. Allow the staff members to serve and provide a better service that meets the customer’s needs. 

2. Showcase social media

This could be done through the use of a social wall which is a unified presentation of feeds generated by your brand and audiences. Allows for a continuous flow of content which catch on with the customers’ attractions and keeps them engaged with your brand. 

3. Apply technology

Applying technologies to your business will enhance the ability to reach out to the customers, showcase the restaurant and provide customers’ experience satisfaction. Through the application of point-of-sale to speed up the ordering and checkout process to online payment and food delivery. Make sure your restaurant is accessible and convenient to use with your customers and the sales number will jump off the roof. 

4. Reward the loyal customers

Rewarding your customers every time they return, loyalty is always a great idea to keep them connected and devoted to your restaurant. Every time you reward someone, they will unconsciously confirm that this is the right behaviour and keep on with it for future rewards.   

5. Run social media contests

Having a social media contest will hook your customer’s attention and keep them attracted to your restaurant activities which could somewhat increase the chances of them choosing your restaurant the next time. A social media contest is also a good marketing tactic for generating attention from reviewers, potential consumers and even the news.

After the ship’s mooring system Malaysia is deployed, it is time for the cargo to be loaded or unloaded. Regardless, they have to be moved from one place to another, and it is never an easy job to go through to the end. Risks are imminent and to ensure that the entire process is smoothly carried out, there are several safety measures to be aware of.

Protection gear

It is of utmost importance that you should gear yourself up with personal protection before you can start working on handling the cargo. Safety helmets, harness, shoes and others of similar purpose must be worn at all times, otherwise you are only exposing yourself to dangers that you can easily avoid or at least survive from.

You should also check that the equipment you are using does not break prior to work and that they are in good condition. If the ship you are working for lacks any sufficient protection gear then there is something wrong here. You best jump ship before an accident drifts towards your direction.

No interference

While on-site safety devices are working, you shouldn’t interfere with the process or make any alterations on them at all. Overall, you should be familiarized with these devices that can protect you in the job. Their operations must be carried out without any shortcuts to avoid any interference and thus the jeopardization of your own safety.

Securing cargo

Whether you are loading or unloading the cargo, they must be secured in their positions so it doesn’t slide on the ship or be placed haphazardly in the storage room. Especially on the ship itself, loose cargo is very dangerous because unless you want to experience blunt cranium trauma firsthand, they are a danger to the crew and ship that must be avoided at all costs.

Speaking of moving cargo, while they are hoisted you shouldn’t be in their way. It doesn’t matter whether you are standing under or in front of its path, you will risk serious injury should the cargo suddenly be dropped by accident. 

The crane must thus see that the cargo path is clear of people and everybody else must keep in mind where the cargo is going. This is more important if visibility is poor in their surroundings. 

Normally this process shouldn’t be done in such a condition, but should it happen in the middle of the process, visibility must be immediately improved through a lot of lights bright enough to indicate the path and its environment.

Lifting equipment

As standard procedure, check that the lifting equipment is in good condition for your next use. Any needed repairs or maintenance should be done as soon as possible, ideally before cargo can be lifted. Tests must be run to ensure that the lifting devices are following the relevant rules and regulations of your area.

Furthermore, training to use lifting equipment is required to avoid any similar accidents of cargo hitting people like bricks, as well as maintaining its integrity for a long time. Anyone unfamiliar with the usage must otherwise be not given the tasks of lifting cargo, perhaps except if it only requires their own hands.